ONLY EXCHANGE NO RETURN

This policy applies to all regular online orders placed with Inner Saints. Sale items, discount‑event purchases (e.g. Black Friday), and any made‑to-order or custom orders are final sale — they are not eligible for exchange.            

🔄 Exchange Policy (Regular Orders) 

You may request an exchange if the product doesn’t fit as expected.

• Exchange window: within 7 days of delivery date.
• Eligibility for exchange:
• Product must be unused, unworn, with original tags attached.
• It must be returned in its original packaging / box.
• You must submit a valid proof of purchase (order invoice / receipt).
• If your desired size is out of stock:
• You can choose another product of equal value, or
• Opt for store credit, valid for 12 months from the date of issue..

📦 Shipping & Return Logistics

• For exchanges (unless the product is faulty or incorrect), exchange shipping charges will be borne by the customer.
• Please ensure the item is securely packaged, preferably in the original packaging, to avoid damage during transit.
• Sale items, discount‑event (e.g. Black Friday) items, and made‑to-order products remain non-returnable and non-exchangeable.

⚠️ Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or wrong, please notify us within 24 hours of delivery with unboxing video proof  We will assess the issue and — if verified — either exchange the item or provide store credit, as appropriate. Claims raised after 24 hours will not be entertained.

📧 How to Initiate Exchange

To request a exchange, please get in touch with us via:

• Email: innersaintss@gmail.com
• WhatsApp / Phone: +919540629579

Please mention your order number, delivery date, and reason for exchange.