FAQ
Q: When will my order be dispatched?
A: We aim to dispatch all orders within 24–48 hours of receiving them.
Q: How long will delivery take?
A:
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For ready‑to‑wear items: typically 4-5 business days after dispatch.
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For custom or made‑to‑order pieces: usually 7-8 business days, depending on availability.
Q: Do you ship across India?
A: Yes — we offer free shipping across India on all prepaid and COD orders (unless otherwise specified).
Q: Will I get tracking information for my order?
A: Yes — once your order is shipped, you’ll receive a tracking ID so you can monitor its journey until delivery.
Q: What if my order is delayed?
A: External factors (remote location, courier delays, weather, holidays) may affect delivery timelines. We appreciate your patience — if the delay is unusually long, just reach out to us on WhatsApp or email and we’ll check for you.
Q: What if I receive a damaged or wrong item?
A: If the package appears damaged on delivery or the item is incorrect, please refuse delivery or report the issue within 48 hours of receiving it. We will guide you on next steps — either a replacement or refund, depending on availability.
Q: Can I change or cancel my order after placing it?
A: If you contact us before dispatch, we can try to accommodate changes or cancellations. Once dispatched, please reach out and we’ll check if return or exchange is possible.
Q: What payment methods do you accept?
A: We accept prepaid payments (cards, UPI, net banking, etc.) and Cash‑on‑Delivery (COD) where available.
Q: I haven’t received my tracking ID — what should I do?
A: Please check your registered email / WhatsApp (whichever you used) — tracking info is automatically sent there once your order ships. If you still don’t find it, contact us immediately through WhatsApp or email.
Q: Do you have a physical store / walk‑in location?
A: Yes. You can visit us at:
Plot No. 72, G‑2, Shakti Khand‑2, Opposite Bharat Ram Global School, Indirapuram, Ghaziabad.
We’re also available on WhatsApp for order‑related queries.